Jokery Privacy Policy

At Jokery, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, play or contact our support team. This Jokery Casino privacy policy explains what information we collect, why we collect it, how we use it and what rights you have as a player on our platform. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We at Jokery Casino collect several categories of information to operate our platform safely and to comply with our licensing obligations under the Curacao Gaming Authority. Our Jokery login process and account verification procedures require certain personal details, while your activity on the site generates additional data automatically.

• We collect identity details such as your name, date of birth, address and contact information when you register
• We collect verification documents to confirm your identity and age before processing your first casino Jokery withdrawal
• We collect financial information, including payment method details, deposit and withdrawal history across our supported currencies and cryptocurrencies
• We collect technical data such as IP address, device type, browser and operating system when you access our Jokery app or desktop site
• We track your gaming activity, including game sessions, wagers and bonus usage, to improve our services and manage your Jokery bonus eligibility
• We record your communications with our live chat and promotions team when you contact customer support

Information From the Jokery App

If you download our installable Jokery app, we may collect device identifiers and usage statistics to help us maintain performance, detect errors and improve the mobile experience. We at Jokery use this information solely for operational and security purposes.

How We Use Your Data

Our Jokery platform uses your personal data for a range of legitimate purposes connected to running our online casino responsibly. We process your data to verify your identity, manage your account, process deposits and withdrawals, and administer our Loyalty Club and promotional offers.

• We use your data to open and manage your Jokery casino account
• We use your data to process transactions through our listed deposit and withdrawal methods
• We use your data to calculate loyalty rewards, cashback and withdrawal limits based on your level
• We use your data to detect fraud, money laundering and suspicious account activity
• We use your data to personalise offers, including welcome bonuses and tournament invitations
• We use your data to respond to enquiries, including questions submitted through our Jokery review channels or support e-mail

Legal Basis for Processing

We process your personal data where it is necessary to perform our contract with you, to comply with our legal and regulatory obligations as a licensed operator, to protect our legitimate business interests, or where you have given us your consent, such as for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before your withdrawal.

Sharing Your Information

We do not sell your personal data. However, our Jokery casino may share information with trusted third parties where necessary to operate our business and meet our regulatory obligations.

• We share data with payment providers, including card processors, bank transfer partners and cryptocurrency processors, to complete your transactions
• We share data with identity verification providers to confirm your age and identity
• We share data with regulators, law enforcement or auditors when legally required
• We share data with game providers and platform suppliers to deliver slots, live casino and sportsbook content
• We share data with our customer support and promotions teams to assist with your enquiries

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our Jokery app to remember your preferences, keep you logged in and analyse how players use our platform. Our Jokery Casino online experience relies on cookies to deliver personalised bonuses and to measure the performance of our promotions, including provider campaigns and seasonal tournaments. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Jokery systems use encryption for sensitive data transmission, restrict internal access on a need-to-know basis, and regularly review our security practices. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your Jokery login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to comply with our legal, regulatory and accounting obligations, including anti-money laundering requirements. Where you request deletion of your data, we will assess whether we are permitted to do so under applicable law before taking action.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact us using the details below, and our team will respond in accordance with applicable data protection law.

International Data Transfers

As Jokery Casino operates internationally and offers twenty-one localised versions of our site, your data may be processed or stored in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy.

Children's Privacy

Our services are intended exclusively for adults who meet the applicable legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and any associated funds handled in accordance with our terms.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our Jokery platform after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or you wish to exercise any of your rights, please contact our support team at [email protected]. Our live chat is also available 24/7 for general privacy-related enquiries, while our promotions team can assist separately with bonus-related data questions.